FAQ

I have paid for my tiffin service now. What happens next?

Many thanks for your payment. You will receive a text message on the day of the delivery (in the morning) giving you a two hour time slot within which the delivery will happen.

What are the delivery timings in my area?

Delivery timings for each area are different. You can find your approximate two hour slots by clicking on our delivery areas and timings page.

What should I do if I need to cancel the tiffin for today?

You can cancel your tiffin by calling/texting/emailing us before 9am the same day for dinner and 10pm a day before for lunch. Any cancellations after these timings will not be considered and will be charged.

I missed my delivery for today, could you re-send the delivery boy?

Unfortunately, we will be unable to come back and redeliver as the delivery boy has to cover a lot of area and will be difficult to redeliver however, if you call us, we might be able to arrange a convenient place for you to pick up depending on the location of the delivery boy.

I want the tiffin at a specific time. Is this possible?

Unfortunately, we are unable to deliver at exact timings however we will give you a 2 hour slot within which the delivery will happen. This is because of changing traffic conditions on a daily basis however on the day of delivery, you can text 07886371131 and a narrower time can be shared with you after 11am the same day.

Are you able to deliver Jain food?

Yes, we can produce and deliver Jain food. Each Jain customer has a different requirement hence please do contact us to inform us about your requirements. Please note the charges will be higher than normal prices as we have to make your food separately. You need to mention what you do not eat in the ‘please enter dietary requirements’ on the order form when placing your order. We have a right to reject the order if we feel that it would be difficult to incorporate your order in our daily production.

I am paying by debit card. Why do I have to pay the 3.5% card charge?

These are service charges to process your payment. Because we are serving you home cooked food at very reasonable prices, we have to pass this charge to you. You can avoid paying this charge by transferring the money to our business bank account if you may. If you would require the business bank account details then please do get in touch.

Do I need to reheat my food or would it come hot to eat?

You would need to reheat your food and no, it will not be hot to eat! The food is delivered in plastic microwave containers that can be used to reheat the food.

Can I use the plastic containers in the microwave to heat the food?

All our plastic containers can be used in the microwave and can be reused & recycled. We serve indian food in 500ml plastic containers which makes it easy to carry around and reheat if needed. You can also get food in actual steel containers however you will have to leave a deposit for the steel containers and these will be swapped over at the time of each delivery. If food is delivered in steel containers then please you can reheat the food in those containers as well – this option is to save the environment and use less plastic.

What do you serve in Non- vegetarian dishes?

Chicken, Lamb and Egg are included in the non vegetarian tiffin’s.

When do I pay for my meal plan?

You would need to pay for your meal plan in advance for your tiffin’s.

Can I mix vegetarian and non – vegetarian meals in a meal plan?

Yes, you can. If you wish to take some days veg and some days nonveg then please select the 7 meal mix plan as a minimum.

What happens if I don’t want food everyday?

We are very flexible with our meal plans which means that you can pick and choose the days you require. All you do is to subscribe to minimum 5 meal plan for lunch and 7 meals for dinner and then its up to you to choose the days/dates. The minimum days you need to take the tiffin’s in a week is 3 days. If you want a flexible approach then you would have to inform the days you require by 6pm on Sunday evening of each week before the week starts. Please note that you would need to finish your 5 meal plan within 10 days and 7 meal plan within 14 calendar days starting from the first delivery. Alternatively, if you have selected Monday to Friday then you can cancel any day by messaging on 07886371131 by 10pm a day before for lunch and 9am the same day for dinner.

What do you use to prepare the food?

We use KTC vegetable or Sunflower oil in the food. Vegetables and pulses are purchased fresh on a weekly basis and in bulk to cook them according to your neutral tastes. We do not use virgin oil as it will increase the cost of the food we offer.

What are the rates for my area?

Rates are different for different areas. Please visit our prices page before you pay on the website. The order form will calculate the prices for you as well.

I want to order a tiffin only for today, is that possible?

Yes you can pay for one day trial on the website however this option is only available in west and north west London. Also, the prices will be £2 more per tiffin.

You have served me tiffin’s today but I haven’t paid for the new meal plan?

If you have answered ‘yes’ to the renewal text message you would have received or said ‘yes’ to a phone call then your meal plan is renewed from the next chosen day. You will be liable to pay for your new meal plan.

I have tried calling you on both your numbers however no one picks up my call?

Sometimes, we are very busy or on another call so are unable to take your call. Every customer is important to us so please leave us a voicemail or email us at Tiffinplanet@live.com or Whatsapp us on 07886371131 and we will get back to you as soon as possible. We do apologise for missing any calls.