Policies

Tiffin Planet has the following policies to give you more clarification about our terms and conditions. When you start taking our services, you are bound by our terms and conditions irrespective of the method of payment.

Tiffin Service Policy

  1. Meal plans can only be cancelled on 1st day of the new meal plan or on renewal day of the meal plans (you would need to inform us on the same day on which you were served the 1st tiffin), cancellation after that will result in non – refund of money.
  2. Customers will be refunded money only in exceptional circumstances (Examples: Death and illness).
  3. Customers can cancel tiffin for the day by calling us/sending a text on any of the numbers as stated on the website/email us at Tiffinplanet@live.com. Cancellation time for Lunch is 10pm a night before and for Dinner is 9am on the same day.
  4. If customer choose a flexible meal plan then the minimum commitment in a week is 3 days.
  5. By paying on the website, in cash or by bank transfer, paying customer agrees to our terms and conditions mentioned on this page.
  6. Your details might be shared with our partners/providers to provide services.
  7. Delivery will be within a 2 hour slot, delivery slots are based on approximate timings and might differ from 30 minutes either before or after the slot based on daily conditions. We aim to deliver within the delivery slot as often as possible. Customers are responsible for food and the place of delivery after the tiffin has been delivered. We do not carry any responsibility in the event of loss of tiffin.

Flexible Meal Plan Policy

If you choose a 7 meal plan then the food needs to be consumed within 14 calendar days starting from the first delivery. Alternatively, if you choose a 30 meal flexible plan then the food needs to be consumed with 60 calendar days from the start of the first date of delivery.

Payment Policy

Payment is required either before the meal plan begins or on the 1st day of the food delivery. Tiffin Planet has the right to cancel the meal plan and charge interest if any amount is unpaid at any point of time.

Shelf life Policy

Tiffin Planet produces food daily as per the published menu. The menu is subject to change at anytime without notice. The food produced has a shelf life of four hours from the time of delivery. We will not be responsible for any food consumed on the next day. It is the customer’s responsibility to store the food after the delivery is made. We will not be responsible for any damage after the delivery has occurred.

Food allergy

If you suffer from a food allergy or intolerance, please let us know on order ​immediately. Ingredients can occasionally be substituted or changed so please review the allergy information​ provided. Every care is taken to avoid any cross contamination when processing an order.

Food served may contain some of the 14 Allergens listed: Peanuts, Nuts, Cereals containing Gluten, Milk, Sesame, Soy/Soya, Molluscs, Sulphur Dioxide (Sulphites), Mustard, Celery, Lupin (EU common), Fish, Crustaceans & Eggs.

Privacy Policy

1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 [We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.] OR [By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.] 2. Credit
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3. Collecting personal information
3.1 We may collect, store and use the following kinds of personal information:
(a) Information that you provide to us when starting to pay on our website (including your email address);
(b) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(c) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;
(d) Information relating to any purchases you make of our goods or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address);
(e) Information contained in or relating to any communication that you send to us or send through our website (including [the communication content and metadata associated with the communication); and
(f) Any other personal information that you choose to send to us.
3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4. Using personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy.
4.2 We may use your personal information to:
(a) Administer our website and business;
(b) Personalise our website for you;
(c) Enable your use of the services available on our website;
(d) Send you goods purchased through our website;
(e) Supply to you services purchased through our website;
(f) Send you NON-marketing commercial communications;
(g) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) Send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(l) Deal with enquiries and complaints made by or about you relating to our website;
(m) Keep our website secure and prevent fraud; and
(n) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).
4.3 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
4.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
4.5 All our website financial transactions are handled through our payment services provider, Paypal. You can review the provider’s privacy policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
5. Disclosing personal information
5.1 We may disclose your personal information to any of our employees, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.3 We may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any ongoing or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.4 Except as provided in this policy, we will not provide your personal information to third parties.
6. International data transfers
6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].
6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.4 You expressly agree to the transfers of personal information described in this Section 6.
7. Retaining personal information
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8. Security of personal information
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
9. Amendments
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].
10. Your rights
10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
10.2 We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11. Third party websites
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. Our details
13.1 This website is owned and operated by Tiffin Planet Limited.
13.2 We are registered in England and Wales under registration number 07157645, and our registered office is at Office 3 Albion House, 470 Church Lane, NW9 8UA.
13.3 You can contact us:
(a) By post, using the postal address given above;
(b) Using our website contact form;
(c) By telephone, on the contact number published on our website from time to time; or
(d) By email, using the email address published on our website from time to time.

Disclaimer: We will make every effort to cook food according to individual taste however it might not be possible every time by Tiffin Planet.